Refund and Cancellation Policy
Every invitation is made to order for you, so all sales are final. We don't offer refunds or cancellations. Instead, you see and approve the film before paying, every package includes a free correction you make yourself, and we fix our own mistakes for free. The only exceptions are the ones the law requires, listed below.
No cancellations or refunds
Once you've paid, your order is confirmed and work is scheduled. We don't cancel orders or refund payments, including for:
- Change of mind
- Mistakes in the names, dates, venue or other details you gave us
- Events that are postponed or cancelled
- Not liking the style you chose (please watch the samples before ordering)
- Delays caused by details or photos we asked for and hadn't received
Please check your details carefully before paying, and look at the samples to be sure of the style.
What we do instead
- Corrections: every package includes one free correction within 7 days of delivery, made by you from your order page
- Our errors are fixed free, without using your correction
- Date changes: if your event moves, change the date yourself as your correction
Exceptions required by law
Under the Consumer Protection Act, 2019 you're entitled to a refund if the service isn't provided or is defective. So we will refund you in full if:
- We don't deliver your invitation within the promised time for your package (counted from payment and receipt of all your details), and you choose not to wait
- We can't make the invitation as described and you don't accept an alternative
- The delivered file is faulty and we can't fix it within 2 working days
These are the only situations in which a refund is given.
How a legally required refund is paid
It goes back to the payment method you used (UPI, card or bank account) through Dodo Payments, within 7 working days of our confirming it. Your bank or UPI app may take a few more days to show it.
Questions
Use the contact page with your order ID. Effective date: 1 October 2026.