Terms of Service

Who we are

INVO is operated by [Your legal/business name] (ABN [ABN]), [Your business address], Australia. You can reach us through the contact page on this website or at hello@example.com.

You must be 18 or over to place an order.

Payments are processed by Dodo Payments, our merchant of record. That means Dodo Payments is the seller on your payment receipt and collects the applicable Indian GST on our behalf; we make the video and are responsible to you for it.

What you're buying

A personalised video invitation, made from the details, photo and design you enter in the order form, in the package you choose (Instant Film, Instant Film + Photo, Function Pack, Save the Date or Thank You Film). You design it yourself and see it before you pay; after payment it is made automatically from exactly what you entered. Package contents and included corrections are shown in the pricing section and on your order page.

Delivery times are counted in working days from the later of (a) your payment and (b) our receiving all details and photos we need. All sales are final; see the Refund and Cancellation Policy for the few exceptions the law requires.

Your responsibilities

You must have the right to use everything you send us: names, photos and text. You confirm that the people in any photos have agreed to appear in the invitation.

Check spellings, dates, times and venue details carefully: the film is made from exactly what you enter, and you confirm it before paying. If something goes wrong on our side, we fix it free; a change you make yourself uses your included correction.

Don't send content that is unlawful, hateful, obscene, or infringes someone else's rights. We may refuse such orders; in that case you are refunded.

Revisions and changes

Every package includes one free correction within 7 days of delivery: from your order page you change any name, date, time, venue, language or design, and the film (on the Function Pack, all four films) is made again automatically. The films are silent. A change of package or event type is a new order.

If a correction isn't possible from your order page, write to us through the contact page, quoting your order ID.

Prices and payment

In India, prices are in Indian Rupees and include 18% GST. Outside India, prices are in the currency shown to you and include any applicable taxes. Either way, the price shown is the price you pay; there are no additional charges.

Adding your own photo (above the names or as the background) is part of the Instant Film + Photo package. The studio shows the price change before you pay.

Work starts only after payment is confirmed. We may change prices at any time, but never for an order already placed.

Ownership and use of the video

Once you've paid, you may share the finished invitation freely with your guests for personal use, on any platform.

We keep ownership of the templates, animations and designs we create, and may reuse our design elements in other work. We will not reuse your names, photos or personal details.

With your permission, we may show your invitation (with names and photos changed) as a sample. We'll always ask first.

Our liability

We'll make your invitation with care. If something goes wrong on our side (late delivery, an error we introduced, a file that won't play), we'll fix it, or refund you where the Refund and Cancellation Policy says we must.

Beyond that, our total liability for any order is limited to the amount you paid for it. We are not liable for indirect losses such as printing costs, event costs, or guests who don't turn up. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019 or other Indian consumer law that cannot be excluded.

Complaints and grievance officer

If you're unhappy with anything, tell us through the contact page and we'll try to fix it within 48 hours.

Grievance officer: [Name], hello@example.com. We acknowledge complaints within 48 hours and aim to resolve them within one month.

Changes to these terms

We may update these terms. The version in force when you place an order is the one that applies to that order. Effective date: 1 October 2026.